TL; DR
- Jio confirms users on voice and SMS-only plans can add data packs after major backlash.
- Initial confusion came from reports (including Jio support) suggesting data boosters were blocked.
- Clarification helps, but users still pay extra for data they once got with their plan.
For weeks, Jio users have been expressing their frustration online, questioning why the company’s newly launched voice and SMS-only prepaid plans didn’t allow them to add data when needed. Confusion spread like wildfire, with reports suggesting that Jio had outright blocked any possibility of using data boosters with these plans.
Now, after mounting pressure and a flood of complaints on X (formerly Twitter), Jio has finally provided much-needed clarity—yes, users can add data packs.
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The outrage
When Jio launched its ₹448 and ₹1,748 prepaid plans, it was marketed as a no-frills option for people who only needed calling and texting. At first, it seemed like a reasonable move, especially since TRAI had pushed telecom operators to introduce such plans to give users more flexibility.
However, the problem wasn’t with the plans themselves—it was with the apparent lack of flexibility. Users who wanted to add even a small data pack for essentials like UPI payments, navigation, or quick searches found that their hands were tied.
Early reports, including responses from Jio’s own customer support, suggested that data add-ons were not allowed at all. This didn’t sit well with users, who took to social media to call out the restriction.
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Jio’s clarification: “You can add data packs”
After weeks of speculation and outrage, Jio has now confirmed that users on these voice and SMS-only plans can buy data packs separately. The company stated that smaller data add-one – such as ₹11, ₹19, and ₹29 packs – are available for recharge through MyJio, Jio.com, and other payment platforms.
Jio has also brought back the “Affordable Packs” which offer unlimited voice, 100 SMS/day, and some data.
Takeaway
Jio’s clarification helps, but it doesn’t fix the core issue. Yes, users can now add data packs, but they’re still paying extra for something they previously got with their plan. The lack of upfront transparency also turned this into a much bigger controversy than it needed to be. For now, Jio customers who were worried about having zero data access can breathe easy.
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